Please note that flight cancellations linked to the coronavirus (Covid-19) are considered to be due to extraordinary circumstances, therefore exempting airlines from paying compensation.
Due to a large number of requests related to the current health situation, our processing times are longer than usual. Thank you for your understanding.
Due to a large number of requests related to the current health situation, our processing times are longer than usual. Thank you for your understanding.
Baggage claims
Missing items and damaged baggage
Was your baggage damaged or an item in your baggage lost upon your arrival?
Flying Blue claims
Are you a Flying Blue member and want to submit a claim linked to your card or Miles?
Other claims
Do you want to make another claim (delayed or canceled flight, difficulties at the airport, etc.)? Please complete the
online form
or you can contact us by e-mail or phone.